Refund Policy
Last updated: June 25, 2026
We want you to love every purchase from Windsor Store. If you're not completely satisfied, we're here to help.
Return Window
You may return unworn, unwashed items in their original condition with tags attached within 30 days of delivery.
How to Initiate a Return
- Email info@windsorstorellc.store with your order number and the items you'd like to return.
- We'll respond within 1–2 business days with return instructions.
- Ship the item(s) back to our return center at:
12693 Old Virginia Rd, Reno, NV 89521
Refunds
Once we receive and inspect your return, we'll send an email confirming approval. Approved refunds are processed to your original payment method within 5–10 business days.
Non-Refundable Items
- Final-sale items
- Gift cards
- Items showing signs of wear, alteration, or missing tags
Exchanges
Need a different size or color? Place a new order and return the original item for a refund — this is the fastest way to receive your preferred item.
Damaged or Defective Items
If your item arrives damaged or defective, email us at info@windsorstorellc.store within 7 days of delivery with photos, and we'll make it right.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived defective or incorrect.
Questions?
Contact our team at info@windsorstorellc.store or +1 (970) 303-9940.